Municipalities deliver a far wider range of services than any other type of organization. They have to deliver services on the ground, directly to clients – and they are immediately accountable for the results. From recreation, to water and waste water, from libraries to transit, from child care to snow ploughing – all these services have their own client groups, business dynamics, and leading practices.
With 35 years municipal experience, we understand the services municipalities provide, and the new expectations they face.
Efficiency and Effectiveness
Municipal services need to be effective in addressing and meeting the needs of clients today and in the future. Services need to be delivered efficiently – whether funded by property taxes, utility rates, user fees, or funding from other levels of government. Our service review considers the appropriateness of the current:
- Service Delivery Processes
- Human Resources
- Tools & Technologies
- Facilities & Location of Service Delivery
We analyse the as-is situation using interviews, workshops, financial analysis, leading practices and a deep understanding of client needs to identify and evaluate opportunities for improvement.
Maclaren Municipal Consulting 